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Terms of Service

Terms and Conditions

By accessing or using Squegy, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

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Welcome to Squegy, an on-demand artisans hiring platform that connects users ("Clients") with independent service providers such as plumbers, electricians, cleaners, mechanics, and other artisans ("Artisans"). These Terms of Service ("Terms") govern your access to and use of the Squegy mobile application, website, and related services (collectively, the "Platform").

1. Definitions

  • "Squegy," "we," "us," or "our" refers to the company operating the Platform.
  • "User" refers to any person who accesses or uses the Platform.
  • "Client" refers to a User who requests or receives services.
  • "Artisan" refers to a User who offers or provides services through the Platform.
  • "Services" refers to artisan services facilitated through the Platform.
  • "Booking" refers to a request for services made by a Client and accepted by an Artisan.

2. Nature of the Platform

Squegy is a technology marketplace. We do not provide artisan services ourselves and do not employ Artisans. Artisans are independent contractors, not employees, agents, or partners of Squegy.

Squegy's role is limited to facilitating connections, bookings, payments, and communication between Clients and Artisans.

3. Eligibility

To use Squegy, you must:

  • Be at least 18 years old;
  • Have the legal capacity to enter into binding contracts;
  • Provide accurate and complete registration information.

4. User Accounts

4.1 Registration

You must create an account to use certain features. You agree to keep your login credentials confidential and are responsible for all activity under your account.

4.2 Account Suspension or Termination

We reserve the right to suspend or terminate your account if you:

  • Violate these Terms;
  • Engage in fraud, abuse, or illegal activity;
  • Provide false or misleading information.

5. Artisan Obligations

Artisans agree to:

  • Provide services professionally, safely, and in accordance with applicable laws;
  • Hold any required licenses, permits, or certifications;
  • Accurately represent skills, pricing, and availability;
  • Complete accepted Bookings or properly cancel in advance.

Squegy does not guarantee the quality, safety, or legality of Artisan services.

6. Client Obligations

Clients agree to:

  • Provide accurate service requests and location details;
  • Pay all applicable fees for completed services;
  • Treat Artisans respectfully and safely;
  • Not request illegal or unsafe services.

7. Bookings, Payments, and Fees

7.1 Pricing

Service prices may be set by Artisans or estimated by the Platform. Final pricing may depend on job scope.

7.2 Payments

Payments are processed through Squegy's approved payment partners. By using the Platform, you authorize us to charge your selected payment method.

7.3 Platform Fees

Squegy may charge:

  • Service fees to Clients;
  • Commission or platform fees to Artisans.

All fees will be disclosed before confirmation.

7.4 Refunds

Refunds, if any, are handled according to our refund policy and subject to dispute resolution.

8. Cancellations

Cancellation policies may vary depending on timing and service type. Repeated late cancellations or no-shows may result in penalties or account suspension.

9. Ratings and Reviews

Users may leave ratings and reviews. Reviews must be honest and not defamatory, abusive, or misleading. Squegy may remove reviews at its discretion.

10. Prohibited Conduct

You agree not to:

  • Use the Platform for unlawful purposes;
  • Harass, abuse, or harm another User;
  • Circumvent the Platform to avoid fees;
  • Introduce malware or attempt unauthorized access.

11. Intellectual Property

All Platform content, trademarks, logos, and software are owned by or licensed to Squegy. You may not copy, modify, or distribute them without permission.

12. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." SQUEGY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

To the maximum extent permitted by law, Squegy shall not be liable for:

  • Personal injury or property damage caused by Artisans;
  • Losses arising from disputes between Users;
  • Indirect, incidental, or consequential damages.

14. Indemnification

You agree to indemnify and hold harmless Squegy from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.

15. Dispute Resolution

Disputes shall first be attempted to be resolved informally. If unresolved, disputes may be resolved by arbitration or courts of competent jurisdiction, subject to applicable law.

16. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

17. Changes to Terms

We may update these Terms from time to time. Continued use of the Platform constitutes acceptance of updated Terms.

18. Contact Information

Email: [email protected]